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Practice rules

To ensure care runs as efficiently and pleasantly as possible, we apply a number of clear practice rules. This way you know what to expect as a patient, and we can distribute our time and attention effectively among everyone who comes to us for treatment.

Appointments and cancellations

Appointments can be made by phone, online or by email. If you need to cancel or reschedule, please do so at least 2 working days in advance. In case of late cancellation or failure to attend without notice, we are obliged to charge a fee. This is not covered by your health insurer. In case of repeated no-shows, we may decide not to schedule new appointments.

Treatment of minors

For children under the age of 16, consent from a parent or legal guardian is required. It is preferable that one of the parents attends the appointment, especially for check-ups or treatments. Patients aged 16 and over may make their own decisions regarding treatment, but we involve parents in explanations and planning where appropriate. We follow the applicable legal guidelines.

Privacy, consent and records

We handle your personal data and medical information with care. Only practitioners involved in your treatment have access to your records. If you wish to transfer your records to another practice, this can be arranged upon request. For treatments above a certain amount or of a more invasive nature, we always provide prior explanation and ask for explicit consent.

Practice rules

To maintain a calm and safe environment, we ask you to follow these rules:

  • Please arrive approximately 5 minutes before your appointment
  • Set your mobile phone to silent during treatment
  • Treat our staff and other patients with respect
  • Smoking is not permitted in the practice
  • Do not leave valuables unattended
  • Do not eat or drink in the treatment rooms
  • Always follow the instructions of the team

Frequently asked questions

  • What happens if I cancel my appointment too late?
    If you cancel less than 2 working days before the appointment, a no-show fee may be charged. This is not reimbursed by your health insurer.
  • How much does a missed appointment cost?
    The fee depends on the time reserved. It is usually between €30 and €100, depending on the planned treatment.
  • May I bring someone with me to my appointment?
    Yes, you may bring someone with you. In the treatment room we ask for calm and space, so it is not always possible for someone to accompany you into the room.
  • Is my presence required during my child's treatment?
    For children under 16, the presence of a parent or guardian is preferred. For young people aged 16 and over this is not mandatory, but may sometimes be desirable.
  • What if I want my record transferred to another dentist?
    You can inform us of this. We will securely forward your record to the new practice after we have received your written consent.
  • How are my medical details handled?
    We treat your data confidentially and in accordance with the GDPR. Only staff involved in your treatment have access to your record.