Privacy and data protection
At Dovident we take your privacy and the protection of your medical records very seriously. We handle all information you share with us with care and comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
Confidential handling of medical data
Medical data is only processed by authorised staff and only when necessary for your treatment or for carrying out our care administration. All team members have a duty of confidentiality and there is a strict authorisation policy for access to patient records.
What do we use your data for?
Your data is used to record and carry out treatments, to send appointment confirmations and invoices, and for any communication with other healthcare providers, such as GPs or specialists. In all these cases we ensure secure transfer and only when you have given permission or when permitted by law.
Security and retention periods
We use secure software and digital systems that meet the information security guidelines for healthcare. Records are stored securely in accordance with statutory retention periods. Access to data is always restricted and logged.
Your rights as a patient
You have the right to access your record, to correct it or to have it (partially) deleted. You can also object to certain forms of data processing or request the transfer of your record to another healthcare provider. For these requests you can contact us.
Frequently asked questions
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Can I access my record?
Yes, you have the right to access your record. Contact us and we will arrange this for you. -
Will my data be shared with third parties?
Only with your consent or when required by law, for example when referring to a specialist. -
Are my data stored securely?
Yes, we use systems that meet the applicable security standards in healthcare. -
How long are my data retained?
The statutory retention period for medical records is 20 years after the last point of contact.