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Patients' rights

As a patient at Dovident you are entitled to care that is carried out carefully, respectfully and transparently. We think it is important that you are well informed about your rights, so you can remain in control of your oral health and treatment pathway.

Information and consent

You always have the right to clear information about your oral health and the proposed treatment. Only when you are properly informed can you give informed consent. You may refuse treatments or ask for alternatives. We always take the time to answer questions and explain your options.

Access to your records

You have the right to view your own dental record. If you would like a copy or want the record transferred to another care provider, this can be arranged on request. You may also ask for incorrect information to be corrected. We handle such requests carefully and within the statutory time limit.

Privacy and confidentiality

All Dovident staff are bound by confidentiality. Data is only shared with other care providers if it is necessary for your treatment and you have given consent. We follow the GDPR and KNMT guidelines on privacy and record keeping.

Complaints and second opinion

If you are unhappy about something, we would like to hear about it. Initially we will try to find a solution together. If we are unable to resolve the issue, you can contact the KNMT complaints procedure to which we are affiliated. You also always have the right to request a second opinion from another dentist.

Frequently asked questions

  • Can I refuse a treatment?
    Yes. You always decide whether to consent to a treatment. We explain the consequences and the available alternatives.
  • How can I request my records?
    You can submit a request by e-mail or at the reception desk. We will respond within the statutory period of four weeks.
  • What happens to my data if I move to another practice?
    At your request we will send a copy of your record securely and confidentially to the new practitioner.
  • What can I do if I have a complaint?
    Discuss it with us first. If you remain dissatisfied, you can turn to the KNMT complaints procedure.